Privacy Policy

Effective Date: August 31, 2026
Last Updated: August 31, 2026

AIC Health Hub ("AIC Health Hub," "AIC," "we," "us," or "our") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, disclose, protect, and otherwise process personal data when you visit our website, communicate with us, receive healthcare or diagnostic services from us, undergo pre-employment or occupational health examinations, participate in corporate healthcare programs, or otherwise interact with AIC Health Hub.

We process personal data in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its Implementing Rules and Regulations, relevant issuances of the National Privacy Commission ("NPC"), and other applicable Philippine laws and regulations.

1. Information We May Collect

Depending on the services you use, we may collect the following categories of information.

Personal Information

This may include:

  • Full name

  • Date of birth

  • Age

  • Sex or gender information, where relevant to healthcare services

  • Home or mailing address

  • Email address

  • Mobile or telephone number

  • Emergency contact details

  • Occupation

  • Employer or company name

  • Government-issued identification details

  • Appointment information

  • Billing and payment information

  • Correspondence and inquiries submitted through our website, social media, telephone, email, or other channels

Sensitive Personal and Health Information

Because AIC Health Hub provides healthcare; diagnostic, laboratory, rehabilitation, dental, occupational health, and related medical services; we may collect information considered sensitive personal information under Philippine law, including:

  • Medical history

  • Existing or previous health conditions

  • Allergies

  • Medications

  • Vital signs and physical examination findings

  • Laboratory results

  • Diagnostic test results

  • Imaging and radiology results

  • Dental records

  • Rehabilitation and physical therapy records

  • Physician assessments

  • Medical certificates

  • Vaccination information

  • Drug testing results, when applicable and lawfully required

  • Pre-employment and occupational health examination results

  • Medical recommendations and fitness-for-work assessments

  • Previous healthcare records provided to us

  • Government identification numbers and similar information where required

  • Other information necessary for the delivery of healthcare services

Health information is treated as sensitive personal information and is subject to additional confidentiality and security safeguards.

2. Information Collected for Pre-Employment and Corporate Medical Services

AIC Health Hub may provide pre-employment medical examinations, annual physical examinations, occupational health services, diagnostic packages, and other healthcare services for companies and their employees or applicants.

For these services, we may receive the following information:

  • Directly from the patient or applicant;

  • From an employer or prospective employer;

  • Through an authorized HR representative;

  • Through a corporate healthcare coordinator; or

  • From another healthcare provider where legally permitted.

We may process information necessary to complete the medical examination or healthcare service requested.

Where results are provided to an employer, prospective employer, or corporate partner, AIC will endeavor to limit disclosure to information that is appropriate, authorized, contractually required, or otherwise permitted by applicable law.

Detailed medical information will not automatically be disclosed to an employer merely because the employer paid for or requested the examination.

Where appropriate, reports to employers may be limited to information such as:

  • Fit for work;

  • Fit with restrictions or recommendations;

  • For further medical evaluation;

  • Pending completion of specified requirements; or

  • Other occupational health classifications reasonably necessary for the stated employment purpose.

Additional medical details may be disclosed where the patient has specifically authorized the disclosure or where disclosure is otherwise permitted or required by law.

3. How We Collect Personal Information

We may collect information through:

  • Patient registration forms

  • Medical consultation forms

  • Laboratory and diagnostic request forms

  • Pre-employment medical examination forms

  • Corporate healthcare arrangements

  • Appointment bookings

  • Website inquiry forms

  • Telephone calls

  • Email communications

  • Social media messages

  • Walk-in registrations

  • Referrals from doctors or healthcare professionals

  • Referrals or endorsements from employers

  • Payment transactions

  • Patient portals or electronic systems, where available

  • Cookies and website analytics technologies

  • Other legitimate channels necessary for delivering our services

4. Why We Process Your Information

AIC Health Hub may process personal data for the following purposes:

Healthcare and Medical Services

To:

  • Register patients;

  • Schedule and manage appointments;

  • Conduct medical consultations;

  • Perform physical examinations;

  • Conduct laboratory and diagnostic procedures;

  • Provide dental services;

  • Provide physical therapy and rehabilitation services;

  • Assess, diagnose, treat, and manage health conditions;

  • Maintain appropriate medical records;

  • Issue medical certificates and clinical reports;

  • Coordinate care with healthcare professionals;

  • Follow up regarding test results, appointments, or treatment; and

  • Provide other healthcare services requested by the patient.

Pre-Employment and Occupational Health Services

To:

  • Conduct pre-employment medical examinations;

  • Perform employer-requested laboratory and diagnostic procedures;

  • Conduct annual physical examinations;

  • Perform occupational health assessments;

  • Determine medical fitness in relation to job requirements;

  • Prepare appropriate medical or occupational health reports;

  • Coordinate with authorized company representatives; and

  • Meet contractual, regulatory, occupational health, or workplace requirements.

Administrative and Business Purposes

To:

  • Verify identity;

  • Maintain patient records;

  • Process payments;

  • Issue invoices and official receipts;

  • Manage corporate accounts;

  • Respond to inquiries;

  • Handle complaints or requests;

  • Maintain security;

  • Prevent fraud;

  • Improve our services;

  • Manage our website and digital platforms;

  • Maintain business and accounting records; and

  • Comply with legal and regulatory requirements.

Communications and Marketing

Where permitted by law and, where required, with your consent, we may use your contact information to send:

  • Appointment reminders;

  • Health service updates;

  • Clinic announcements;

  • Promotional offers;

  • New service announcements;

  • Wellness information; and

  • Other communications related to AIC Health Hub.

You may withdraw your consent to receive promotional communications at any time.

5. Legal Bases for Processing

Depending on the circumstances, AIC Health Hub may process personal data based on one or more lawful grounds, including:

  • Your consent;

  • The performance of a contract or delivery of services you requested;

  • Compliance with legal or regulatory obligations;

  • Protection of your life or health or that of another person;

  • The legitimate interests of AIC Health Hub, provided these do not override your fundamental privacy rights;

  • Establishment, exercise, or defense of legal claims; and

  • Processing necessary for medical treatment by medical practitioners or medical treatment institutions while maintaining appropriate safeguards.

Where consent is the legal basis for processing, you may withdraw your consent, subject to applicable laws and circumstances where continued processing is otherwise legally permitted.

6. Sharing and Disclosure of Information

We do not sell patient medical information.

Personal information may be disclosed only when reasonably necessary and legally permitted.

Recipients may include:

  • Physicians

  • Nurses

  • Medical technologists

  • Radiologic technologists

  • Dentists

  • Physical therapists

  • Other healthcare professionals involved in your care

  • Accredited laboratories and diagnostic providers

  • Hospitals and referral healthcare facilities

  • Authorized service providers

  • Information technology and system providers

  • Payment processors

  • Accounting or professional advisers

  • Insurance or healthcare benefit providers where applicable

  • Authorized corporate or HR representatives, subject to appropriate limitations

  • Government agencies and regulatory authorities where required by law

  • Courts, law enforcement agencies, or other lawful authorities when legally required

Third parties acting on our behalf may only process information for authorized purposes and may be required to maintain appropriate confidentiality, privacy, and security safeguards.

7. Corporate Partners and Employers

When AIC Health Hub provides medical services under a corporate partnership, service agreement, company referral, or pre-employment healthcare arrangement, certain information may be communicated to the employer or organization as necessary to complete the requested service.

AIC Health Hub recognizes that medical and health information is particularly sensitive.

We therefore seek to apply the principles of necessity and proportionality when disclosing medical information to corporate clients.

Unless legally required or specifically authorized, AIC will not unnecessarily disclose an individual's complete medical history or unrelated medical conditions to an employer.

Employers receiving health-related information are independently responsible for ensuring their own handling of such information complies with applicable data protection, employment, and occupational health requirements.

8. Medical Confidentiality

AIC Health Hub recognizes the confidential nature of the relationship between patients and healthcare professionals.

Medical information will only be accessed by individuals who have a legitimate need for such information in connection with:

  • Your care;

  • Clinic operations;

  • Administrative requirements;

  • Authorized medical reporting;

  • Billing;

  • Quality assurance;

  • Legal compliance; or

  • Other legitimate and lawful purposes.

Access to medical records does not automatically give an employee, employer, corporate partner, or other third party unlimited access to a patient's clinical information.

9. Cookies and Website Information

When you visit our website, certain technical information may automatically be collected, including:

  • IP address

  • Device type

  • Browser type

  • Operating system

  • Approximate location based on IP address

  • Pages visited

  • Referral source

  • Date and time of visit

  • Website interaction data

Our website may use cookies and similar technologies to:

  • Maintain website functionality;

  • Understand how visitors use our website;

  • Improve website performance;

  • Measure marketing effectiveness; and

  • Provide more relevant advertising where applicable.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

10. Analytics and Advertising Platforms

Our website may use third-party analytics, advertising, communications, or website technologies, which may include services such as:

  • Google Analytics

  • Google Ads

  • Meta/Facebook technologies

  • Email marketing platforms

  • Website hosting providers

  • Appointment or inquiry management systems

These services may collect technical or online activity information in accordance with their own privacy practices.

AIC Health Hub does not intentionally provide medical diagnoses, laboratory results, or similar confidential health records to advertising platforms for targeted advertising.

11. Data Retention

We retain personal and medical information only for as long as necessary to:

  • Provide healthcare services;

  • Maintain appropriate medical records;

  • Complete corporate healthcare arrangements;

  • Fulfill contractual requirements;

  • Comply with applicable healthcare, accounting, tax, legal, and regulatory requirements;

  • Resolve disputes;

  • Establish or defend legal claims; and

  • Fulfill other legitimate purposes for which the information was collected.

Retention periods may vary depending on the type of record and applicable legal or regulatory requirements.

When information is no longer required, we take reasonable measures to securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable requirements.

12. Security of Personal Information

AIC Health Hub implements reasonable and appropriate organizational, physical, and technical security measures intended to protect personal information against:

  • Unauthorized access;

  • Accidental loss;

  • Improper disclosure;

  • Alteration;

  • Destruction;

  • Misuse;

  • Cybersecurity threats; and

  • Other unauthorized processing.

These safeguards may include, where appropriate:

  • Access restrictions;

  • Password-protected systems;

  • User access controls;

  • Confidentiality obligations;

  • Secure record storage;

  • Security procedures;

  • Employee privacy training;

  • Controlled access to patient files;

  • Data backup procedures; and

  • Security measures applied to electronic systems.

Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.

13. Personal Data Breaches

Where AIC Health Hub becomes aware of a personal data breach, we will investigate and respond in accordance with applicable data protection requirements.

Where notification is legally required, AIC Health Hub will notify the National Privacy Commission and/or affected individuals in accordance with applicable rules and prescribed requirements.

14. Your Rights as a Data Subject

Subject to the Data Privacy Act of 2012 and applicable regulations, you may have the right to:

  • Be informed about the collection and processing of your personal data;

  • Access personal data held about you;

  • Object to certain forms of processing;

  • Correct inaccurate, incomplete, or outdated information;

  • Request erasure or blocking of personal data under circumstances permitted by law;

  • Withdraw consent where processing is based on consent;

  • Obtain data portability, where applicable;

  • Seek damages where you have suffered harm because of violations of your privacy rights; and

  • File a complaint with the National Privacy Commission.

Certain rights may be subject to limitations where processing is required by law, necessary for medical care, needed for the establishment or defense of legal claims, or otherwise permitted under applicable regulations.

15. Requests Concerning Your Personal Information

To exercise your privacy rights, you may contact AIC Health Hub or its designated Data Protection Officer.

For security and confidentiality, we may request information necessary to verify your identity before acting on a request involving medical or personal records.

Requests involving another person's information may require proof of legal authority, written authorization, guardianship, or other appropriate documentation.

16. Children's and Minors' Information

AIC Health Hub may provide medical services to minors where appropriate.

When personal information concerning a minor is collected, we may obtain information and appropriate authorization from a parent, legal guardian, or other legally authorized representative, subject to applicable healthcare and legal requirements.

The best interests, privacy, and confidentiality of minor patients will be taken into consideration when their information is processed.

17. Third-Party Websites

Our website or social media pages may contain links to websites or services operated by third parties.

AIC Health Hub is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy notices of any external service you use.

18. Social Media and Messaging

When you communicate with AIC Health Hub through Facebook, Instagram, Messenger, WhatsApp, SMS, or other third-party platforms, information may also be processed by the operator of that platform.

We recommend avoiding the transmission of highly sensitive medical information through publicly accessible social media comments or unsecured communication channels.

For confidential medical matters, we may ask you to communicate through a more appropriate channel or visit the clinic.

19. Changes to This Privacy Policy

AIC Health Hub may update this Privacy Policy from time to time to reflect:

  • Changes in our services;

  • Changes in technology;

  • Changes in internal procedures;

  • New regulatory requirements; or

  • Changes in applicable laws and privacy guidance.

The latest version will be posted on our website with the updated effective date.

We encourage you to review this page periodically.

20. Contact AIC Health Hub

For privacy-related questions, requests, concerns, or complaints, please contact:

AIC Health Hub
Data Protection Officer / Privacy Contact

Email: aichealthhub@gmail.com
Telephone: 0917 105 5885 (Globe)
Address: M. Alimario Street corner R. Brion Street, Brgy. III-F, San Pablo City, Laguna.

For branch-related concerns, you may also contact the relevant AIC Health Hub clinic directly.

If you believe your personal information has been handled in violation of your rights under Philippine data protection law, you may also contact or file a complaint with the National Privacy Commission of the Philippines.

AIC Health Hub is committed to handling personal and medical information responsibly, confidentially, and only for legitimate healthcare, occupational health, administrative, and legally permitted purposes.